When to contact us
Our reporting team can assist with a range of requests to help keep your organisation details up to date and answer any reporting questions that you cannot find the answer to within our Reporting Guide.
Add/remove contacts for your organisation: for communication purposes with WGEA.
- For further information about updating reporting contacts and CEO details, refer to Maintaining your organisation's details.
- For further information about accessing the Employer Portal, refer Employer Portal access.
Organisation structure changes: refer to Changes to an organisation's legal structure.
Preparing to report: for step-by-step instructions to get ready for reporting, refer to Preparing to report.
Reporting steps: for a list of steps and resources, refer to Reporting steps.
Lodging your report: for a list of steps and resources, refer to Lodging your report.
Applying for an extension of time: refer to Reporting extensions.
How to contact us
Employers can contact us for reporting support via these channels:
| Channel | Detail |
|---|---|
|
Support request - Employer Portal |
Employers that are registered to report with WGEA should create and manage support requests within the Employer Portal by selecting the ‘Requests’ tab followed by 'create a support request'.
Employer Portal support request is the recommended contact channel:
Refer to Employer Portal Access to gain access to the Employer Portal to act on behalf of your organisation. |
|
Employers not registered to report with WGEA or unable to access the Employer Portal due to login issues can contact us via email, using the email templates below. |
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- All channels are routed to a queue for our support team to action.
WGEA does not have enough support staff to manage live telephone queues but when writing to us, you can ask us to call you to discuss your reporting enquiry. Again, please give as much detail as possible to help us give you the best service.
Email templates for general support
When writing to us, please provide as much information as possible about what your enquiry is about and what you are seeking to achieve. This helps us to best direct your enquiry.
For general reporting support.
For general reporting support.
Our service standards
We aim to respond to enquiries within 5 business days. While reporting is underway, we may need more time due to a high volume of enquiries. The banner on the homepage of the Employer Portal, visible once you log in, gives updated waiting times for reporting related enquiries.
Due to the level of analysis required with data related queries, we aim to respond to these queries within 10 business days.
For further information, refer to our Service Charter | WGEA.