Employer Portal access

This page explains how to access the Employer Portal to act on behalf of an organisation with WGEA.

You will use the Employer Portal to:

prepare and lodge your Gender Equality Report
generate reports and documents
confirm or update your organisation's details
lodge a support request.

You must be authorised by your employer to act on their behalf via Relationship Authorisation Manager (RAM). WGEA staff will not provide any information about a particular employer to anyone who is not authorised by the employer to act on their behalf. Further, WGEA cannot assist or resolve any issues with the setup and authorisation of digital ID credentials or RAM.

How to access the Employer Portal

Each reporting contact must set up their own access to the Employer Portal.

Step 1. If you do not already have a digital ID (such as myID), you must create one. Refer to How to set up myID.

Step 2. Once you have a digital ID, you must obtain authorisation from your employer to act on their behalf with WGEA. Refer to Relationship Authorisation Manager (RAM).

Step 3. Once you have been authorised by your employer via RAM, log into the Employer Portal using your digital ID. This will create a new contact record for you within your organisation’s WGEA account.

Step 4. Once you have successfully logged into the Employer Portal, you must assign yourself a role (Primary Reporting Contact, Reporting Contact or CEO). Click on the 'Organisation' tab on the blue menu bar across the top of the screen, then select 'Contacts'.  You must update your details to replace your personal email address with a work email address.

Digital ID

To access the Employer Portal, you must:

have a digital ID, such as ‘myID’ with at least basic identity strength, and
be authorised by your employer to act on their behalf with WGEA via Relationship Authorisation Manager (RAM).

For information about setting up digital ID, refer to How to set up myID.

Relationship Authorisation Manager (RAM)

RAM is an authorisation service that allows you to access government online services on behalf of an organisation. You need to link your digital ID, such as myID, to the organisation's Australian business number (ABN) in RAM.

For help with common RAM issues, please refer to RAM troubleshooting.

Important:

Authorisation is managed internally. Only your organisation's principal authority or authorisation administrator can manage who can act on your organisation’s behalf.
WGEA staff cannot assist with identifying your principal authority or authorisation administrator.
WGEA cannot add, remove or edit user access to the Employer Portal.
We recommend having multiple reporting contacts with Employer Portal access to avoid disruptions.
Each new user must follow the steps outlined in How to access the Employer Portal to set up access.
Employers are responsible for keeping their organisation’s details and authorised users up to date.

Who is your RAM administrator?

If you're unsure who your RAM administrator is:

Try checking with your finance department, as they often require access to RAM.
WGEA does not have access to your RAM administrator details – you’ll need to investigate this internally.

For further information and instructions, refer to:

Need to access multiple ABNs in a corporate structure?

Authorised contacts for any ABNs in your corporate group that form a submission group will have access to review and act on behalf of each ABN within the submission group.

Authorised contacts for the corporate group's parent entity can also act on behalf of every ABN in the corporate group they have RAM authorisation to act on behalf of.

Please note: the below issues are those that WGEA can assist with. For issues with the setup and authorisation of digital ID credentials, including an ‘Unauthorised error’ message when logging in to the Employer Portal, please refer to the RAM and myID support resources linked to above.

Unable to select different ABNs when logging into the Employer Portal?

When adding a user’s authorisation in RAM for an ABN, the Principal Authority or Authorised Administrator (whoever is taking the action) is required to set up agency access permissions according to the requirement of the user's role.
If an organisation's RAM administrator doesn't grant a user sufficient permission for WGEA against an ABN, the ABN may not appear in the dropdown list when accessing WGEA’s Employer Portal.
Refer to Relationship Authorisation Manager for further assistance or contact RAM support when you see errors such as the one below.

Resolving Employer Portal login issues – RAM 'Unauthorised access' Error

If you see a message saying "Unauthorised error" when trying to log in to the Employer Portal, the issue is coming from RAM, not WGEA. Please note:

The WGEA reporting support team cannot assist with issues related to RAM or myID.
We can only help with login issues that occur within the WGEA Employer Portal itself.

Step 1: Check and confirm RAM authorisation

You need to be authorised via RAM to act on behalf of your organisation. This is something your organisation manages internally.

Ask your RAM administrator to check your access.
If you don’t know who that is, try asking your finance team—they often use RAM.
WGEA can’t tell you who your RAM administrator is.

Step 2: Check common causes of an unauthorised-access error

If your RAM administrator has confirmed that you are authorised to act for the organisation, check the following common causes.

You have changed devices

If you transferred the myID app to a new phone or tablet and were not prompted to reverify your identity, you may receive an error when trying to access the Employer Portal.

In the myID app:

Select More.
Select Reset app.
Follow the prompts to set up myID again using the same email address previously associated with your myID.
Reverify your identity when prompted.

Using a different email address may lock your myID. For full instructions, see Setting up your myID again.

Your myID identity strength does not match your RAM user type

The identity strength of your myID must match the user type assigned to you in RAM:

If your myID has Standard or Strong identity strength, your RAM administrator must authorise you as a Standard user.
If your myID has Basic identity strength, your RAM administrator must authorise you as a Basic user.

Ask your organisation’s RAM principal authority or authorisation administrator to check your RAM user type. Your myID identity strength must also meet the minimum identity-strength requirement for the online service you are accessing.

Your RAM authorisation has expired

A Basic user can be authorised in RAM for up to 12 months. After this period, the authorisation must be renewed if access is still required.

Ask your organisation’s RAM principal authority or authorisation administrator to check whether your authorisation is current and renew it if necessary.

RAM administrators can find instructions at Create an authorisation in RAM.

Step 3: Get further help

If your RAM authorisation, RAM user type and myID identity strength are correct, but you still receive an unauthorised-access error, use the official myID help and RAM support resources.

WGEA cannot create, renew or change a RAM authorisation and cannot troubleshoot the setup of your myID.

Contact WGEA only if:

the error message specifically tells you to contact WGEA
the error is generated within the WGEA Employer Portal, including a force.com error, or
you can log in but experience a problem within the Employer Portal.

When contacting WGEA, include a screenshot of the complete error message.

Login issues that must be escalated to WGEA

If the error on the screen specifically states to contact WGEA or is generated by force.com, as displayed in the examples below, please contact us via the email template Employer Portal access – login issues. Please include a screenshot of the error message – this will help us to investigate and resolve the error.

Example 1

The image shows an error message that users see advising them to contact the WGEA Support email.

Example 2

Can I access the Employer Portal without digital ID?

No, you cannot access the Employer Portal without a digital ID, such as myID.

I am based outside Australia. Can I still access the Employer Portal?

You will need to use a digital ID, such as myID, to access the Employer Portal. However, only a 'basic' identity strength is required to access the Employer Portal. This can be attained by providing your full name and email address only (no Australian Identity documents required). For more information, please refer to Identity strength.

Who is my organisation’s RAM administrator?

WGEA has no visibility or control over this credential. This is managed internally by your organisation. If you are unsure who your RAM administrator is, your finance department may be a good place to direct your investigation as they often require access.

Further support for RAM-related enquiries can be found at Principal authority | Relationship Authorisation Manager and RAM: Help | Contact Us

Can I have multiple reporting contacts with access to the Employer Portal?

Yes. We encourage all employers to establish multiple reporting contacts with access to the Employer Portal. This will ensure that technical issues or staff absences do not impact your ability to access the Employer Portal and meet your reporting and compliance requirements.

My digital ID is linked to my personal email address, but I would like communications from WGEA to be sent to my work email address. How do I set this up?

All WGEA communications must be sent to your work email, not a personal email. You must update your details to replace your personal email address with your work email address.

When logging into the Employer Portal for the first time, a pop-up should appear prompting you to confirm your details. You can update your preferred name, email address and title in this form and assign yourself a role (Primary Reporting Contact, Reporting Contact or CEO).

If you have already confirmed your details in this pop-up, you can also update your details under the 'Organisation' tab in the blue bar at the top of the Employer Portal. You can find your organisation contacts listed under 'Contacts'.
If you require assistance updating contact details for your organisation, please lodge a support request via the Employer Portal or refer to C ontact us if you are unable to access the Employer Portal.

How do I remove an employee’s access to the Employer Portal?

Your internal RAM administrator can rescind authorisation for any digital ID to act on your organisation’s behalf with WGEA at any point in time. This will prevent this contact from accessing your organisation's account within the Employer Portal. Refer to Authorised users and administrators | Relationship Authorisation Manager